Design and implement CI/CD and infrastructure for Communication Gateway
Location: USA
Industry: Telecom
About the project
Client and Product
Telecom company with the biggest number of users and devices worldwide, which set mobile standards and pioneering technologies. Product line integrated to implement informational technologies: 3G to VoLTE Roaming, 5G Roaming, 5G Messaging, Private Wireless Networks, and IoT Connectivity. Products allow businesses to reach customers worldwide. Its deep intelligence guarantees smart, personalized messages that reach customers at the right time.
Challenges
Designed and implemented an on-premises delivery platform based on Kubernetes, as part of a team, and supported the platform release to production.
Designed and implemented application lifecycle management workflows using tools such as Jenkins, Helm, Python, and Golang.
Designed and implemented an observability stack for the delivery platform.
Redesigned the existing application deployment flow, resulting in up to 40% reduction in deployment time.
Job Done
AppRecode worked closely with the client to develop a tailored solution using their delivery platform. The platform was designed to host and manage corporate WhatsApp clients, ensuring smooth communication between the company and its customers. Communication Gateway played a crucial role in routing messages and calls to the appropriate channels.
Quick Facts
- Products: Integrated solutions including 3G to VoLTE Roaming, 5G Roaming, 5G Messaging, Private Wireless Networks, and IoT Connectivity
- Solution: AppRecode developed a customized delivery platform to host and manage corporate WhatsApp clients for seamless communication
- Key Features: Centralized interface for managing messaging platforms, efficient communication, scalability, improved customer engagement, and streamlined operations
- Challenges: On-premises platform implementation, application lifecycle management workflows, observability stack, and deployment flow optimization
Implemented features
Centralized Interface
Communication Gateway provided the client with a single interface to manage multiple messaging platforms, including WhatsApp and telephony systems.
Efficient Communication
The unified interface allowed the client to handle all corporate communications from one place, simplifying the process and minimizing the risk of missed messages or calls.
Scalability
Platform offered the flexibility to accommodate future growth and additional WhatsApp numbers, ensuring that the client’s evolving communication needs were met.
Improved Customer Engagement
With the ability to host multiple WhatsApp numbers, the client could engage with their customers more effectively, enhancing their overall experience and satisfaction.
Streamlined Operations
By consolidating messaging platforms and telephony systems, the client’s internal operations were streamlined, resulting in increased productivity and reduced operational complexity.
Outcomes
AppRecode has delivered infrastructure and CI/CD processes that resulted in up to 40% shortening time of development for Communication Gateway, which enabled the client to streamline their corporate messaging and calling operations.
Kubernetes and Helm packages implementation decreased the amount of virtual machines, which saved approximately $85 000/monthly.
Implementation of system monitoring decreased the number of incidents by 32%, which have an option to optimize the support team.
Apprecode Inc. takes a role in clients commitment to providing innovative and customized communication solutions for businesses in today’s fast-paced digital landscape.
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Alex Should
Manager of “REW” company
Working with Apprecode was a great experience. They provided a professional and efficient service and created individual decision.
We are happy with the AWS solution. Every feature was given attention to make sure it worked as required.
We recommend Apprecode and look forward to continued cooperation.