Reinventing The ALS Patient’s Treatment Experience

Location: USA

Industry: Health care

About the project

Client and Product

A Chicago-based Series A digital health startup revolutionizes personalized care for patients with amyotrophic lateral sclerosis.

Challenges

AppRecode has started a project to make the treatment process easier for people with amyotrophic lateral sclerosis (ALS). Our objective was to develop a platform that would reimagine the front office operations of the healthcare services provider and assist in automating their internal workflow.

Working with ALS patients necessitates comprehending their approach to healthcare providers. After conducting a lot of research, we had to develop a solution architecture that would make the service more accessible for ALS patients and make it more efficient from a business perspective. The SPsoft team had to automate the patient flow to give staff members more time to focus on each case and improve service quality.

Our client wanted to make it easy for ASL patients to access their online front desk. It has been necessary to complete the forms and provide all required documents, such as test results and health records, a seamless one with no accessibility issues. In the meantime, we had to add an automated data processing tool that visualizes information to the client’s back-office capabilities so that they could spend more time taking care of each patient’s needs. It has been necessary to transform the process of guiding patients through subsequent treatment steps, including selecting a physician, into one more infused with quality.

Job Done

The project successfully transformed the healthcare service provider’s operations for ALS patients through comprehensive automation and user-focused enhancements. Key achievements include:

Automated Patient Flow: Streamlined onboarding and treatment navigation, improving access and guidance for ALS patients.
User-Friendly Interface: Redesigned the front office for enhanced accessibility and ease of use.
Data Processing Integration: Developed automated tools for efficient data management and visualization, allowing staff to focus on patient care.
Scalable Cloud Infrastructure: Built a robust, cloud-based system with full IaC coverage using Terraform and a microservice architecture with Kubernetes.
CI/CD Implementation: Established automated pipelines for rapid deployment and version control through GitHub Actions and ArgoCD.
Holistic Monitoring System: Implemented comprehensive monitoring to optimize performance and enhance user experience.

These features collectively enabled the client to improve care quality, scale operations, and significantly enhance patient turnover capabilities.

Implemented features

Patient Flow Automation

Automated processes for ALS patients to access the online front desk, enabling easy completion of forms and submission of required documents (test results, health records).

User Experience Enhancements

Ensured that the platform is fully accessible to ALS patients, addressing potential barriers to entry and navigation.

Data Processing and Visualization

Integrated a tool to process and visualize patient data for back-office staff, enabling efficient monitoring and management of patient information.

Implemented systems for real-time updates to patient records and workflows, ensuring all staff have the latest information at their fingertips.

Cloud-Based Infrastructure Development

Developed a cloud-based solution that supports high data loads, allowing the platform to scale as the patient base grows.

Utilized Terraform for full IaC coverage of infrastructure components, promoting consistency and reducing deployment errors.

Microservices and Containerization

Established a microservices architecture to improve modularity and scalability of the application, making it easier to manage and update individual components.

Deployed the application using Kubernetes to streamline container management and orchestration, ensuring efficient resource utilization.

Monitoring and Performance Optimization

Developed a comprehensive monitoring solution that covers application performance, infrastructure health, and user experience.

Integrated analytics tools to track system performance and user engagement, helping identify areas for improvement.

Outcomes

The solution delivered has changed the client’s workflow once and forever by shifting the emphasis from quantity to quality while simultaneously enhancing the company’s patient turnover capabilities. We automated everything that could have been automated, and now, our client can scale their business without extending their in-house stuff correspondingly.

As the platform has been deployed and scaled further up, our client can extend their patient base by processing more patients through automation while also boosting the quality of the services provided due to the surplus time the coordinators have for processing each patient. In addition, the business’s user-friendliness has also been improved due to revamping the front office with improved logic and infrastructure.

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